The Wicked's Brew Barista's Shudders at Hearing "Batch Steamed Milk."
The Barista at Wicked’s Brew is responsible for creating each of our exceptional beverages to our exceptionally high handcrafted standards. This position is a faced- paced and exciting work station! The ideal candidate has a positive attitude, is passionate about specialty coffee and enjoys working with hot water, scalding milk and people before they have had their morning coffee! The Barista plays a key role in our energetic team of food and beverage enthusiasts who are driven to provide excellent customer service. You’ll have the opportunity to be part of a fun atmosphere where both customers and employees have a great experience that’s welcoming and engaging. The Barista at Wicked's Brew is often presented with several order requests at once, creating a need for speed, accuracy, and attention to detail while preparing and serving rich, visually seductive beverages. In addition to preparing drinks, there will be some acting and dancing that will be required, as we are also a murder mystery venue.
The list below is an outline of the general duties of the Barista position, but other duties may be required as business dictates, or the need arises. Other duties may be added at any time based on the Manager’s discretion.
Summary of Key Responsibilities
Responsibilities and essential job functions of Wicked's Brew Barista include, but are not limited to the following:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Barista at Wicked’s Brew is responsible for creating each of our exceptional beverages to our exceptionally high handcrafted standards. This position is a faced- paced and exciting work station! The ideal candidate has a positive attitude, is passionate about specialty coffee and enjoys working with hot water, scalding milk and people before they have had their morning coffee! The Barista plays a key role in our energetic team of food and beverage enthusiasts who are driven to provide excellent customer service. You’ll have the opportunity to be part of a fun atmosphere where both customers and employees have a great experience that’s welcoming and engaging. The Barista at Wicked's Brew is often presented with several order requests at once, creating a need for speed, accuracy, and attention to detail while preparing and serving rich, visually seductive beverages. In addition to preparing drinks, there will be some acting and dancing that will be required, as we are also a murder mystery venue.
The list below is an outline of the general duties of the Barista position, but other duties may be required as business dictates, or the need arises. Other duties may be added at any time based on the Manager’s discretion.
Summary of Key Responsibilities
Responsibilities and essential job functions of Wicked's Brew Barista include, but are not limited to the following:
- Prepares or serves hot or cold beverages, such as coffee, espresso-based drinks, blended coffees, hot chocolates, milkshakes, Italian sodas and teas.
- Anticipates customer and Cafe needs by constantly evaluating environment and customers for cues. Communicates information to Manager so that the Team can respond as necessary to create the Third Place environment during each shift.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Provides customers with product details, such as coffee blend or preparation descriptions.
- Describes menu items to customers and suggests products that might appeal to them.
- Follows Wicked's Brew operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all during each shift.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Maintains a calm demeanor during periods of high volume or unusual events to keep Cafe operating to standard and to set a positive example for the Team.
- Follows health, safety and sanitation guidelines for all products.
- Cleans and sanitizes work areas, utensils, or equipment. Maintains a clean and organized work space so that Team Members can locate resources and product as needed.
- Cleans service and seating areas.
- Checks temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Orders, receives, or stocks supplies or Retail Marketplace products.
- Receives and processes customer payments.
- Serves prepared foods, such as muffins, biscotti, or bagels.
- Stocks customer service stations with paper products or beverage preparation items.
- Takes customer orders and convey them to other employees for preparation.
- Takes out garbage.
- Weighs, grinds, or packs coffee beans for customers.
- Wraps, labels, or dates food items for sale.
- Creates signs to advertise store products or events.
- Demonstrates the use of retail equipment, such as espresso machines.
- Prepares, warms or serves menu items, such as sandwiches or salads.
- Sets up or restocks product displays.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Assists with new Team Member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Is familiar with and abides by all Wicked's Brew policies, procedures and systems.
- Is punctual and maintains a good attendance record. Is willing to substitute for or assist other baristas, cashiers, waitstaff during emergencies or rush periods.
- Is professional on all levels while clocked in or on company premises. Leaves issues not related to work, outside of work. Comes to work with a positive attitude and outlook on the day.
- Communicates to the Manager when there is an issue, whether it is personal or work related.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Wicked's Brew.
- Interacts with guests; gives out mysterious clues, participates in coffee preparation workshops and performs short acting vignettes and dancing.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous Barista experience necessary. At least 1+ year in the coffee service industry preferred.
- Previous acting, singing or musical instrument experience necessary, characters or acting experience preferred.
- 2+ years in the customer service industry.
- Experienced and comfortable with working busy, fast-paced shifts.
- Friendly, outgoing and dedicated to outstanding customer service.
- Able to speak and interact with both new and regular customers.
- Tidy and self-disciplined.
- Detailed-oriented and passionate about product quality.
- Able to read and follow standardized recipes.
- Able to read, memorize and follow theater script lines.
- Able to learn dance steps, song lyrics, stage directions, and proper use of props, scenic elements, and special f/x.
- Strong knowledge of proper food handling procedures.
- Able to work as part of a team in a busy coffee shop atmosphere.
- Skilled in using food service equipment including knives, pans and ovens.
- Ability to communicate with management, staff, vendors and customers. Ability to read and interpret documents such as training cards/manuals, order forms, safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
- Ability to deal with problems and resolve them efficiently. Ability to multi-task in a fast-paced and hot environment.
- Possess ingenuity & dedication, and an enviable back-breaking work ethic.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- LEAD Responsible Beverage Training and CA ServSafe Food Handlers Card required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Constantly working with boiling water, high temperature beverages, scalding steam and equipment in a fast-paced, noisy environment.
- Constant standing/walking.
- Occasional stooping, kneeling or crawling.
- Occasional pushing, pulling, lifting or carrying up to 50 lbs.
- Occasional ascending or descending ladders, stairs, ramps.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around hot and cold kitchen appliances.
- Constant receiving detailed information through oral communication.
- Constant talking, expressing or exchanging ideas by means of the spoken word.
- Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
- Constant clarity of vision at near and/or far distances.
THE GAME IS AFOOT - APPLY FOR WICKED'S BREW BARISTA!
Simply download the application below, SAVE it to your computer, FILL IT OUT completely, PRINT and EMAIL to wicked@wickedsbrew.com. Once it's received one of Wicked's sidekicks will contact you to set-up an interview at your earliest convenience.
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Questions? Wish to Apply in Person? Please Call Gwendolyn at 805. 275. 2334